Returns & Refunds

We offer a 72 hour approval period from the date you have received any instrument purchased to inform us via email or phone, that you’re sending it back. Please save the exact packing materials so you can ship it back in the same box.  A 15% restocking fee may be applied to any returned instrument.

Changes to This Policy

We reserve the right, at Our sole discretion, to modify or replace this Policy at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new Policy terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised Policy. If You do not agree to the new Policy, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

• By email: stringsandbowsny@gmail.com
• By phone number: 631.549.4510